COVID 19 Information for the City of Auburn

The City of Auburn has established a COVID Vaccine phone line for vaccine eligible people to call for assistance with being placed on a waiting list for upcoming County Health Department public vaccination clinics.  This phone line is for City of Auburn residents.  People that do not have access to the internet may call this line for assistance with signing up as well.  In partnership with the Cayuga County Health Department the City of Auburn will be working to assist all of our residents with obtaining COVID vaccinations, a process that will take several months to complete.  If you live in Cayuga County but outside of the City of Auburn you should call the town where you reside for more information.

City of Auburn COVID Vaccine Phone Number:  315-253-8316

 


TESTING CLINICS:  Click here to view the schedule for upcoming Cayuga County COVID-19 testing clinics and make an appointment.

VACCINATION INFORMATION: Visit the Cayuga County Health Department website and click on the Vaccination icon for information on future vacination clinics.  Cayuga County Health Department.


New York Forward: Percentage Positive Results By County Dashboard


If you have been impacted financially due to the COVID pandemic there will be assistance that will be available for both renters and landlords. Visit this Cayuga County website to learn all about the programs that will be available:  https://www.cayugacounty.us/1641/12023/Emergency-Rental-Assistance


https://forward.ny.gov is going to be the go to website for Re-opening Information for New York State

Important Public Notice: if you get a call from “NYS Contact Tracing” (518-387-9993) please answer.

It is confidential and private.  NYS Contact Tracing Info Poster (PDF).


PUBLIC NOTICE:  City Hall is open, however, we encourage the public to conduct business as much as possible via the internet, telephone or by mail.  Please see information below on how to contact City departments.

City Operations General Questions:

Memorial City Hall has taken necessary steps to keep our employees and the public safe.  We strongly encourage the public to do as much routine transactional business as possible by mail, email, phone and online bill pay options.  The following protocols will be in place as we do everything possible to limit the spread of the Coronavirus:

  • The public entrance and exit will be the back entrance of City Hall accessible from the parking lot.  The front South Street entrance will be closed.
  • Visitors will be required to wear face masks upon entering and while in the building.
  • Visitors are asked to be as prepared as possible when visiting City Hall.  Please fill out forms ahead of time, please make appointments if your visit requires questions for or meetings with a city employee.
  • The public is asked to refrain from social visits to City Hall during business hours.
  • City Hall is equipped with supplies of PPE, sanitizer, new plexiglass barriers, social distancing signs and floor markers.  We ask that the public follow these new procedures and have patience as we conduct business within the protocals of limiting the spread of Coronavirus.
  • City public meetings are live-streamed on the City website at: www.auburnny.gov/livestream 

City Treasurer’s Office:

  • Individuals needing the Treasurer’s Office are encouraged to use mail or internet as an alternative to making a trip to City Hall, please utilize the following options:
  • Use the online bill pay at this link: www.auburnny.gov/treasurer/pages/pay-bills-online
  • Residents may use the dropbox located at the front and back entrance at City Hall to drop-off payments
  • Tax Bill payments can be mailed to PO Box 7 Auburn, NY  13021
  • Water/Sewer Bill Payments can be mailed to PO Box 159 Auburn, NY  13021
  • For questions or to schedule a meeting with the Treasurer’s office please call 315-255-4143.   call the Treasurer’s office at: 315- 255-4143

Vital Statistics, City Clerk’s Office:

  • Individuals needing vital statistics are encouraged to use mail or internet as an alternative to making a trip to City Hall, please utilize the following options:
  • Online:   you can process online requests through an independent company, VitalChek Network, Inc., that we have partnered with to provide you this service.  VitalChek can be reached through its website or by phone at 1-800-255-2414.  An additional fee is charged by VitalChek for using this service, and all major credit cards are accepted.
  • Apply by U.S. Mail: visit www.AuburnNY.gov to obtain the proper forms and directions.
  • Marriage licenses and marriage ceremonies are by appointment only, please call 315-255-4100.
  • For questions or to schedule a meeting with the City Clerk’s office call the office at: 315-255-4100

Water and Sewer Billing:

  • Use the online bill pay at this link: www.auburnny.gov/treasurer/pages/pay-bills-online
  • Drop your payment off at the drop-box at the front or back entrance of City Hall
  • Water/Sewer Bill Payments can be mailed to PO Box 159 Auburn, NY  13021
  • For questions call Water/Sewer Billing at 315-255-4142
  • For all water and/or sewer emergencies call 315-253-8754

Code Enforcement:

Assessor’s Office

  • For assistance with exemption applications please call 315-255-4125.  Exemptions applications are due February 1st.
  • Completed applications can be put in the dropbox located at the back of City Hall.  Please be sure to include contact information.
  • Applications may be emailed to clucas@auburnny.gov.
  • Exemption forms are available online at www.auburn.ny.gov/assessment
  • All other questions, please call 315-255-4125 or email jhering@auburnny.gov

Office of Corporation Counsel

Civil Service Commission Office:

CDBG Small Business; CDBG Home Repair; CDBG Special Development; and, UDAG Loan Forbearance:

  • March 24, 2020 - CDBG and UDAG Loans are being granted 60 days forbearance, see letter
  • May 7, 2020 - CDBG and UDAG Loans are being granted additional 60 days forbearance, see letter
  • Contact Tiffany Beebee, Senior Planner by phone 315-253-3518 or email tbeebee@auburnny.gov

 

Auburn Fire Department (AFD):

  • The Fire Department will maintain normal operation. 
  • As always, in cases of emergency dial 911.  The Auburn Fire non-emergency number: 315-253-4031.
  • The Auburn Fire Department is restricting access to both stations to essential employees only. No visitors are allowed without an appointment.

Auburn Police Department (APD):

  • The Police Department will maintain normal operation. 
  • As always, in cases of emergency dial 911.  The Auburn Police non-emergency number: 315-253-3231.
  • The APD public lobby is open, however, any access that is required beyond that point will be on a limited case by case basis only. Anyone entering beyond the public lobby will be subjected to a Coronavirus screening of the individual by APD staff and face coverings will be mandatory at all times anywhere within the confines of our building.

Department of Public Works, Refuse and Recycling Collection:

  • Please make appointments rather than stopping by the DPW garage.
  • Contact DPW by phone at 315-253-9554
  • Contact Parks and Recreation Office by phone at 315-255-4737
  • Curbside refuse and recycling collection remains on the normal schedule. 
  • Online:  www.AuburnNY.gov/Streamline
  • For questions call 315-253-9554

City Closure General Questions: